DUBAI, UAE – INFINITI has claimed the top spot for customer satisfaction in the luxury automotive segment in the inaugural J.D. Power 2018 UAE Customer Service Index (CSI) Study.
INFINITI scored an impressive 897 points (on a 1,000-point scale) for its customer service in the UAE, emphasizing the brand's unwavering commitment to outstanding customer service and delivering Total Ownership Experience. Arabian Automobiles in Dubai and Northern Emirates and Al Masaood Automobiles in Abu Dhabi and Al Ain are the official distributors for INFINITI in the UAE.
The study, based on responses from 2,806 vehicle owners, measured customer satisfaction across five key factors: service advisor, service initiation, vehicle pick-up, service quality, and service facility. According to J.D. Power, vehicle owners value personalized services that are designed for their convenience and that enhance their experience.
"At INFINITI, customer satisfaction is at the top of our agenda and a key differentiator for our premium offering in the market," said Markus Leithe, managing director, INFINITI Middle East. "From the second a customer is in contact with INFINITI – in person, over the phone or digitally – we aim to provide an unmatched service experience every single time, driving satisfaction and enhancing the customers' trust in our brand."
Read the complete release here.
Contact
Sophia Wineinger
Events Section Manager - Marketing and Communications
Tel: +971 50 551 3467
sophia.wineinger@infiniti-me.ae
INFINITI Press Office - Four Communications
Tel: + 971 4 362 5129
infiniti@fourcommunications.com
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Get more information about INFINITI in the Middle East here.